Privacy Policy

Overview

Capella Care Cosmetics Company is committed to respecting the privacy of users of the website: http://www.capellacares.com and smartphone applications (hereinafter referred to as the “Website/App”) and protecting any personal information it obtains and/or uses as part of the data collection process and/or personal information provided by the user when using the Website/App in stores, or via phone, or email (hereinafter referred to as “Other Means”). This personal information will be collected and/or used in accordance with the Privacy Policy.

Your Express Consent to the Collection and Use of Information

Capella Care Cosmetics reserves the right to collect the user's personal information such as name, address, phone number, email address, and others, in addition to their demographic data, transaction information, and profile such as internet address (IP address), internet domain, browser, referrer information, user agent, or any other relevant information used as part of the data collection process such as the use of cookies or some other information provided by the user (“Personal Information”) when using the Website/App through Other Means as outlined in the Privacy Policy. We store all this information on secure servers and treat it as strictly confidential information.

Your use of this Website/App via Other Means constitutes your express consent to the collection, transfer, processing, use, and storage of any personal information under the Privacy Policy contained in this document. If you do not agree to any of the terms and conditions set forth in the Privacy Policy, or for more information, please contact us directly through the “Help Center” page, and we will provide the necessary assistance. Your access to or use of the Website/App via Other Means grants Capella Care Cosmetics a perpetual, non-exclusive, worldwide, royalty-free license to use your personal information for the purposes set out in this document.

We do not sell your personal data to third parties; however, we sometimes share some selected customer information with third parties, which are:

  • Companies granting exclusive franchise rights.
  • Other companies such as payment service providers, warehouse services, and delivery companies to complete the payment process and manage your order, which includes order delivery and return.
  • Companies that purchase a trademark(s) owned by Capella Care Cosmetics so they can provide appropriate services to you.
  • Third-party databases to which Capella Care Cosmetics subscribes.
  • Government agencies or other authorities when necessary to comply with rules and laws, to assist in law enforcement, or to protect the property rights or any other rights of Capella Care Cosmetics.
  • Agencies that assist Capella Care Cosmetics in gathering statistics on the number of website visitors, sales, demographic data, and other commercial information that enables us to customize the services we provide to our customers.

We will retain and use your personal data for Capella Care Cosmetics' business purposes as permitted by law, and then we will immediately dispose of this personal data in a secure manner.

Depending on your place of residence, we may transfer your personal information inside or outside the European Economic Area, ensuring during the transfer of information an adequate degree of protection by guaranteeing it is only transferred to countries deemed to provide an adequate level of protection for personal information and under contractual conditions that guarantee appropriate data protection.

Regarding the personal information we process on your behalf, you have the right to:

  • Have a copy of the personal information.
  • Require us to correct inaccurate personal information.
  • Ask us to delete your personal information.
  • Restrict our use of your personal information.
  • Object to our use of your personal information.

If you wish to exercise any of these rights, you must verify your identity with us.

Collection of Social Media Data

When logging in via social media on the Website and App, we retain the following details:

  • First and last name: We retain the first and last names to display them in the profile.
  • Profile picture: No picture used as a profile picture is stored on our servers; it will only be used as a display picture for the customer.
  • Email: The email is retained to display it in the profile. It is also used for optional subscription to advertising campaigns and/or to assist the customer in case of any inquiries regarding the Websites/Apps.
  • Facebook/Google ID: The social media ID is retained to verify the user's login to the Website/App using their registration information.

If a customer wishes to delete the details they provided us, they must contact us directly through the “Help Center” page, and their request will be processed within 24 hours.

Cookies

As part of the standard information collection process on our websites, we place cookies on your device to recognize you and/or as a means to track your session validity on the site pages, as well as to improve your browsing experience on the site according to your preferred settings. Cookies are small data files that the website automatically sends to your computer, tablet, or phone while browsing the site.

We use two types of cookies:

“Session validity” cookies, which allow the user to: transfer information from one page to another on our website without having to re-enter the information again; and access stored information when you log into your online account.

“Persistent” cookies that allow us to provide content tailored to you on our site by helping us save the following information: any personal information you provided to us in your previous visits to our site; the number of your visits to our site; and your preferred settings.

Third parties cannot identify customers using these files.

We also reserve the right to use any external advertising company to display ads on our website. These ads may also contain cookies. Although we may use cookies in other parts of our website, any third party can collect cookies related to ads or that come from third-party sources without direct interaction or control over these processes. None of the cookies used by Capella Care Cosmetics are stored permanently on your device; rather, all cookies are automatically deleted from your device either when the browser is closed or when the page viewing time on the site ends.

Your use of our website constitutes your consent to the storage of cookies on your device. If you do not wish for our site to store cookies on your device, you can adjust your internet browser settings to “block cookies” mode or to notify/alert you if they are sent (for more information about cookies, you can view the “Help” page of your browser). Disabling cookies on your device will prevent some pages of the site from being displayed or will cause them to be displayed incorrectly.

To Enable Cookies

If you do not have sufficient information about the internet browser you are using, please follow the below:

  • For Windows computers: Click on Help in the browser and select About.
  • For Mac computers: Upon opening the browser window, click on the Apple menu and select About.
  • To learn more about cookies, you can visit the website www.aboutcookies.com.
  • If you wish to disable cookies, please visit the Network Advertising Initiative website.

Please note that we are not responsible for the contents of external websites.

Protection of Personal Information from Third-Party Access or Use

To ensure the protection of your personal information, we store all personal information on a secure server and strive to use procedures designed to protect personal information from random or unauthorized access, destruction, use, modification, or disclosure. We work to keep your personal data confidential and secure in accordance with the Privacy Policy contained in this document, as well as ensuring the implementation of necessary technical and organizational measures to prevent accidental or unlawful destruction, accidental loss, disclosure, unauthorized access, or any other form of unlawful use.

Although we strive to take all commercially applicable security measures regarding the handling of all personal data, users of our Website/App acknowledge and agree that Capella Care Cosmetics does not control the transfer of information or data to our Website/App or through any other electronic or media formats.

Amendments to the Privacy Policy

As we constantly make modifications and updates to our systems and services to elevate the level of service we provide to our customers, Capella Care Cosmetics has the right to review, modify, or change the terms and conditions of this Privacy Policy at any time without notice. Subsequent and/or continuous use of our Website/App via Other Means following the posting of amendments to the Privacy Policy will be considered your consent to these amendments.

Third-Party Websites

Our Website/App may contain links connecting you to other websites, and we do not assume any responsibility for any other websites or for the privacy practices followed by those non-affiliated sites, or any content or methods these sites use to process information relating to their visitors or users. We strongly advise you to review the privacy policies of all websites you visit to learn about their methods of handling your personal data.

All credit card / debit card details and personal information will NOT be stored, sold, shared, rented, or leased to any third parties.

Warranty and Guarantee

The user acknowledges that Capella Care Cosmetics makes no warranty, guarantee, or representation of any kind whatsoever regarding the control, collection, correction, access, processing, use, storage, protection, or transfer of personal information, or regarding the existence or effectiveness of any security measures it takes. The user agrees that Capella Care Cosmetics shall not be held liable for any claims, losses, or damages of any kind that may result from access, disclosure, use, or modification by any authorized or unauthorized party, or from the introduction of viruses, software, or any other harmful factors and the resulting effects on the personal data stored on the Website/App.

Limitation of Liability

Under no circumstances shall Capella Care Cosmetics or its affiliates, partners, employees, officers, directors, or its insurance companies bear any liability towards you or any other person for any costs or damages (including any special, incidental, punitive, indirect, or consequential damages), or any liability of any kind, arising or resulting from the collection, use, transfer, processing, or storage of personal information as a result of your access to our Website/App via Other Means.

Law and Competent Courts

All disputes arising from the provision of this service shall be governed by the laws of the country (“Jurisdictions”) where your personal information is registered on the Capella Care Cosmetics Website/App. The jurisdictions shall be competent to look into disputes in accordance with this Privacy Policy, depending on the country where the dispute arose.