Terms and Conditions of Sale
Please read this document carefully, as it contains the terms and conditions that you agree to be bound by if you continue to use and purchase any of the products listed on the website “https://www.capellacares.com”. This page outlines the legal terms and conditions under which Capella Care Cosmetics sells the products listed on this website, mobile application, tablet, or any other platform (collectively referred to as the “Website”). These terms and conditions are subject to change at any time, so you should review them before making any new purchase.
We are committed to adhering to international standards related to distance selling and e-commerce at all times. If you have any complaints, inquiries, or correspondence regarding these terms, please contact us through the “Help Center” page.
Product Details
Details of the products available for purchase (including their prices) are displayed on the Capella Cares online store from time to time.
Capella Care Cosmetics makes every effort to ensure the accuracy of all product details, descriptions, and prices displayed on its online store at the time of publication. Despite its commitment to continuously updating its online store, the information displayed at a given time may not accurately reflect the situation at the exact moment you place your order.
However, despite Capella Care Cosmetics' commitment to the accuracy of the product details displayed on its online store, the actual product color may not perfectly match the color displayed on your device or in our marketing materials, or its packaging may vary slightly.
Product Prices
We reserve the right to change product prices from time to time. For example, during periods when promotional offers are made on products or in the event of a change in product pricing. These changes will not affect the prices of any orders you have submitted to us for which we have already sent you an email confirming the dispatch of the products to you.
We also reserve the right to change product prices in the event that products are priced incorrectly. If the corrected price of the products at the time of your order is higher than the price stated to you, we will contact you for instructions regarding the transaction before accepting your order. We have no obligation to provide you with products at the incorrect price.
Prices do not include any Value Added Tax (i.e., VAT, Goods and Services Tax, or any other similar taxes or fees) applicable under prevailing law.
Ordering
By ordering products via our Website, you confirm your intention to enter into a contract with us to purchase those products at the prices indicated on the date and time you place the order.
You can register your order and select the product(s) you wish to purchase across any of our platforms. Add your products to the shopping cart and then complete the payment process (for the order). During checkout, you will be required to enter certain details, and all indicated fields must be completed so that we can process your order. These details include providing us with your name, delivery address, payment details (unless you choose Cash on Delivery), a valid phone number, and an email address. Any personal information you provide to us will be managed in accordance with the “Privacy Policy”. By using a credit/debit card, you confirm that the credit/debit card being used is yours or that you have obtained specific authorization from the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery.
Please note that the completion of the online purchase process or the sending of our confirmation email does not constitute our acceptance of your order. Your order is only considered accepted by us when it is delivered to you, subject to the receipt of full payment. You can review your submitted orders and their current status at any time by contacting “Customer Service” through our Website.
If we are unable to supply the products you ordered and do not fulfill your order for any reason, for example, ordering more than 15 pieces of the same product, we will inform you. This may be due to the requested product being out of stock or our discovery of an error in the product's price. If you have already paid for these products, we will refund the full amount paid to the card you used for payment as quickly and reasonably as possible.
Payment Methods
We accept online payments using Visa and MasterCard credit/bank cards in Egyptian Pounds or any other agreed currency. Upon providing payment information, you confirm the following:
- You are authorized to use the selected payment method.
- All payment details provided are accurate and correct.
- You will immediately update any information that changes (such as expired cards).
Shipping and Delivery
We will make every effort to deliver the products to your address by the estimated delivery date specified in our email confirming your order. If we are unable to meet the delivery/collection date, we will contact you as soon as possible to set another estimated date. We will inform you when the order is ready for collection or delivery to the address, as applicable. In the event the order is not received, we reserve the right to cancel the order without any prior notice, return the products to our warehouses, and refund the amount to the card you paid from. Please find more information on the “Shipping and Handling” page.
Return and Refund Policy for Online Orders
Regarding the return of products purchased online, you will bear full responsibility for all risks (including loss and/or damage to the products) upon delivery of the product to the address specified in the order. We will not be responsible for refunds or replacements if the specified address is incorrect. There may be delays in supplying products, or we may be unable to provide them due to reasons beyond our control (for example: material shortages, import delays, or higher-than-expected demand). Accordingly, we will keep you updated with the latest developments, but we will not be liable for any delay resulting from such events. Please review all terms on the “Returns & Refunds” page.
Promotional Offers
We may offer promotions on the Website from time to time, and in such cases, certain terms and conditions apply. Some of these offers may be limited by time periods, and some orders may not qualify for these offers if you do not complete them fully within the specified timeframe. Offers that grant you a free item (such as Buy 1 Get 1 Free) are valid only on products bearing the offer tag, and the lowest-priced product will be considered the free item, unless the offer indicates otherwise. We reserve the right to modify or terminate the offer at any time without prior notice. Please note that discounts do not apply to discounted products, sets, and routine programs, as these products already include a discount. Furthermore, discounts do not cover delivery fees.
How to Contact Us
You can find our contact information on the “Help Center” page or through “Customer Service”.
Liability
You must follow any instructions or advice we provide to you regarding the safe use or storage of the products. We will not be liable for any damage caused to the products as a result of your failure to follow these instructions and/or our advice.
We will not bear any responsibility for any losses resulting from any delay or failure to perform our obligations due to events beyond our control.
