Returns & Refunds

Return Policy for Online Orders

Regarding the return of products purchased online, you will bear full responsibility for all risks (including loss and/or damage to the products) upon delivery of the product to the address specified in the order, and we will not be responsible for refunds or replacements if the specified address is incorrect. There may be a delay in supplying products, or we may not be able to provide them due to reasons beyond our control (for example: material shortages, import delays, or higher than expected demand). Accordingly, we will keep you updated with the latest developments, but we will not be held responsible for any delay resulting from this event.

Cancellation / Return Process for Online Orders

You can cancel orders placed online by contacting the “Customer Service” department during working hours and within one hour of placing the order. Please note that we cannot accept cancellations after the mentioned time, as the order will have already been processed.

You have the right to return your order in case you change your mind, or if the products are defective, damaged, non-compliant with specifications, or if a wrong product was delivered.

If a wrong, damaged, or non-compliant product is delivered, or if it does not match your order, the purchase price of the product will be refunded. In all cases, you must return the incorrect, damaged, or wrong products to us as soon as possible in their original condition.

We are not responsible for any losses or damages that occur to the products while in your possession, and in this case, we may reject your return or exchange request.

Some products are non-returnable or non-exchangeable for health and/or hygiene protection reasons, which includes lipsticks, deodorants, and other similar products. If the products are unwrapped, opened, or used, you will not be able to cancel or return the order for health protection reasons. However, please note that this exception does not apply if the products were unwrapped, damaged, or defective upon receipt.

This return policy aims to provide an easier shopping experience. However, we record the number of returns made by customers and we may refuse some return requests in the future at our discretion if returns are repeated.

Delivery fees are non-refundable except in the case of returning products due to defects, damage, errors, or product non-compliance with specifications. In the case of a partial return, delivery fees will not be refunded, as some products have already been shipped and delivered.

Basic Conditions for the Return Process

Any return process must be completed within 14 days from the date you receive the order. (Please note that the time limit is according to the applicable laws in your country, and in the case of promotional offers, the specific conditions of the offers will apply).
Please bring the original invoice for the product(s) (a copy of the invoice is sent via email).
Ensure that the product is in its original packaging and unopened, with all tags and labels attached.
If you purchased the product with a free gift as part of a promotional offer, the free gift must also be returned when returning the product. The gift must also be in its original condition, unused, and not fall under non-returnable categories or products.
Ensure that any accessories sold with the product are attached.

Time Required for the Return Process

Return to the store: The money is refunded in cash or to the original payment method according to the customer's preference.
Return request via customer service (Collection): The collection process takes about 2-4 working days to arrange and collect the products to be returned.
Return request via customer service (Processing): The quality inspection and refund process takes 3 working days.
Return request via customer service (Refund): Your bank or card issuer may take an additional 14 days to process the refund to the original payment method.

Exchange Process

The exchange process is carried out only by completing the following:

Visit the nearest store to return the products you purchased via the website.
Ensure they match the previously mentioned return conditions.
Refund the money in cash or to the original payment method according to the customer's preference.
Delivery fees are non-refundable except in the case of returning products due to defects, damage, non-compliance with specifications, or if a wrong product was delivered.
Purchase new products through a new purchasing transaction.

Returning Damaged or Defective Products

All products sold online are carefully inspected and packaged before delivery.

In the unlikely event of receiving damaged, defective, or incorrect products, or if the product does not match the description on our website or mobile application, you will have the right to return the product.

When the product is eligible for a refund, the full price of the product will be refunded.

If you return the entire order, you will be entitled to a full refund of the order amount, including delivery fees.

In the case of a partial return, delivery fees will not be refunded, as some products have already been shipped and delivered.

Refunds

If you paid by credit card or any debit card, and you cancel or return the order, in accordance with this clause we will process the refund as quickly as possible using the same method that was used for payment. However, we are not responsible for the time required for that transaction to reappear in your account, as it depends on banking procedures.

You can also visit the nearest store to return the products you purchased via the website after ensuring the availability of the previously mentioned basic return conditions and enjoy a cash refund upon handover.